Privacy Policy
Last updated: 27th October, 2025
At Ember Hour, we value your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK data protection laws.
If you have any questions about how we handle your information, please contact us at hello@theemberhour.com.
1. Information We Collect
We collect only the information we need to provide you with the best possible experience. This may include:
- Personal details: name, email address, billing and delivery address
- Order information: products purchased, payment method, order history
- Payment details: processed securely by our trusted payment partners (we never store full payment card details)
- Communication data: emails or messages you send us for customer support or feedback
- Website usage data: information collected automatically through cookies to help improve your browsing experience (see section 6 below)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchases
- Provide customer service and support
- Send updates or offers (only if you’ve subscribed to our newsletter)
- Improve our website and products
We’ll only ever use your personal data where we have a lawful basis to do so — typically to fulfil your order or because you’ve given consent.
3. Sharing Your Information
We respect your privacy and will never sell or rent your data to third parties.
We may share limited information only with trusted service providers who help us run our business, such as:
- Payment processors
- Delivery partners (e.g. Royal Mail)
- Website and email service providers (for order updates and newsletters)
These providers only use your information to perform the agreed services and must keep your data secure
4. Data Storage & Security
We take appropriate measures to keep your information safe, including secure servers, encrypted transactions, and restricted access to your data.
Your personal data is stored only for as long as necessary to fulfil your order or comply with legal obligations (e.g. accounting and tax purposes).
5. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data (“the right to be forgotten”)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, email us at hello@theemberhour.com and we’ll be happy to help.
6. Cookies
Our website uses cookies — small files placed on your device — to improve your browsing experience and understand how our website is used.
You can control or delete cookies at any time through your browser settings. Please note that disabling cookies may affect website functionality.
7. Email Marketing
If you sign up to our newsletter, we’ll occasionally send you updates, offers, or news about The Ember Hour. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.
We promise to keep our emails respectful and never spammy.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
9. Contact Us
If you have any questions, concerns, or requests about your personal data, please get in touch:
📧 hello@theemberhour.com
We’ll respond as soon as possible — usually within 2 working days.